manhwa Platform Account Terms

We at manhwa operate our platform under clear account terms that govern how you open an account, fund it, place bets, and withdraw winnings. Our terms are designed to be transparent — we do not hide conditions in fine print, and we enforce them consistently across all users. When you join manhwa, you agree to these terms; in return, we commit to fair treatment, secure account handling, and prompt dispute resolution.

Our platform serves users in supported jurisdictions where local law permits online gaming and sportsbook activity. We do not operate in restricted jurisdictions. Your account is personal and non-transferable; you are responsible for keeping your login credentials secure. We support account access from multiple devices, but only one active session per account at a time.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Account Opening and Eligibility

To open an account on manhwa, you must be of legal age in your jurisdiction and not a resident of a jurisdiction where our services are prohibited. During sign-up, you provide your email address and phone number. We send a verification link to your email; you click it to confirm your account is active. Your phone number is used for account recovery and support contact.

You are responsible for providing accurate information. If we discover that your account details are false or misleading, we reserve the right to suspend or close your account. Your account is personal — you cannot transfer it to another person, and you cannot operate multiple accounts. If we detect multiple accounts from the same person, we may consolidate them or close all but one.

When you open an account on manhwa, you agree to our terms and our privacy policy. You also confirm that you are not using our platform for money laundering, fraud, or any illegal activity. We reserve the right to refuse service to anyone we believe is violating these conditions.

Deposits, Withdrawals, and Account Balance

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits via digital wallets and mobile banking typically settle instantly; bank transfers during business hours settle within a few minutes. Your account balance updates in real time after each deposit.

Your account balance is shared across all manhwa offerings — live-dealer tables, sportsbook, slots, and esports markets. Winnings from any game type can be used for other games or withdrawn. We do not impose withdrawal limits based on your account age or activity level, but we do require verification before processing your first withdrawal.

Withdrawals process to the same payment method you used for deposits. This is a standard security measure. If you wish to withdraw to a different account, contact our support team — we can assist with account changes after verification.

Betting, Settlement, and Disputes

When you place a bet on manhwa — whether on live-dealer tables, football markets (Liga 1, Piala AFF, Champions League), slots, or esports — you are wagering your own funds. Bets are settled according to the rules of each game type. Live-dealer outcomes are determined by real-world events (cards dealt, wheel spins); sportsbook outcomes are determined by official match results; slot and esports outcomes are determined by our system.

We settle bets automatically. Your account balance updates immediately after each outcome is determined. If you believe a bet was settled incorrectly — a card was misread, a result was miscalculated, or a technical error occurred — contact our support team within 24 hours. We investigate using our system logs and game records. If we find an error, we correct your balance. If we find no error, we explain the settlement clearly.

We do not offer refunds on losing bets. Bets are final once placed and the outcome is determined. The only exception is if we identify a technical error on our platform's part — in that case, we correct the error and adjust your balance accordingly.

Account Verification and Compliance

Before your first withdrawal, we require account verification. You must provide a copy of your national ID (KTP) and a recent utility bill or bank statement showing your address. This process typically takes a few hours during business days. Verification protects both you and our platform against fraud and money laundering.

We may request additional verification at any time if we suspect unusual activity or if required by law. This might include proof of income, source of funds, or other documentation. Failure to provide requested verification may result in account suspension.

Your personal data is handled according to our privacy policy. We do not share your information with third parties except as required by law or to process your payments and withdrawals.

We at manhwa enforce our terms consistently and fairly — verification protects your account, your funds, and our platform's integrity.

Bonus and Promotional Terms

We may offer promotional bonuses or welcome offers from time to time. Any bonus is subject to specific terms — wagering requirements, game restrictions, time limits, and withdrawal conditions. These terms are published clearly when the bonus is offered. You must accept the bonus terms explicitly before claiming it.

Bonuses are not guaranteed and may be withdrawn or modified at any time. If you have questions about a specific bonus, contact our support team before claiming it.

Account Suspension and Closure

We reserve the right to suspend or close your account if we believe you are violating our terms. Reasons for suspension include: providing false information, operating multiple accounts, engaging in fraud or money laundering, using automated tools or bots, or violating applicable law.

If we suspend your account, we will notify you via email. You have the right to contact our support team to understand why your account was suspended and what steps you can take. If the suspension is due to a misunderstanding, we will work to resolve it. If the suspension is justified, we will explain the reason clearly.

If your account is closed, any remaining balance will be held for a period of time (typically 30 days) to allow you to request a withdrawal. After that period, unclaimed balances may be forfeited or donated to charity, depending on applicable law.

Jurisdiction and Liability

Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming or sportsbook activity is prohibited. Users are responsible for verifying that their access and use of manhwa comply with their own jurisdiction's law.

We are not liable for losses resulting from your use of our platform, except where prohibited by law. We do not guarantee that our platform will be error-free or uninterrupted. We maintain industry-standard security practices, but we cannot guarantee that your account will never be compromised. If you suspect unauthorised access, contact our support team immediately.

Our liability for any claim arising from your use of manhwa is limited to the amount you have deposited into your account. We are not liable for indirect, incidental, or consequential damages.

Customer Support and Dispute Resolution

Our support team is available 24 hours via live chat. We respond to urgent issues (account lockouts, payment failures, bet disputes) within minutes during peak hours. For non-urgent questions, response times are typically within an hour.

If you have a dispute that cannot be resolved through support, you may escalate it to our compliance team. We will investigate thoroughly and provide a written response within a reasonable timeframe. Our goal is fair resolution for all parties.

• 1
  Contact support via live chatStep 1

  Describe your issue clearly. We respond within minutes during peak hours.

• 2
  Provide evidence if applicableStep 2

  For bet disputes, provide bet ID and screenshot. We investigate using system logs.

• 3
  Receive resolutionStep 3

  We provide a clear explanation and corrective action if warranted.

Changes to Our Terms

We may update these terms from time to time. If we make material changes, we will notify you via email at least 30 days before the changes take effect. Your continued use of manhwa after the notification period constitutes acceptance of the updated terms. If you do not agree with the changes, you may close your account.

Our Commitment to Fair Terms

We at manhwa operate under these terms to ensure fair, transparent, and secure service for all account holders. Our terms are not designed to trap you or hide unfavourable conditions — they are designed to protect both you and our platform. We enforce them consistently and fairly.

If you have questions about any aspect of our terms, contact our support team. We are available 24 hours and happy to clarify any condition or policy. Your account on manhwa is governed by these terms and our privacy policy — both are available on our website and in your account settings.