manhwa FAQ
Users of our platform ask questions across several topic areas: how to open and secure an account, how deposits and withdrawals work, what the rules are for live-dealer tables and sportsbook markets, and how to contact us when something goes wrong. This FAQ page addresses the most common questions we receive.
We have structured this page by topic so you can find answers quickly. Each section covers account setup, payment methods, game rules, and account security. If your question is not answered here, our support team is available 24 hours by live chat. For detailed information about our legal status and jurisdiction, please read our legal noticeFor the full terms governing your account, see our terms and conditions
We recommend reading the relevant section before opening an account or making your first deposit. If you have a question about account verification, payment processing, or game rules, start here. If you need immediate help, contact our support team — we respond to live chat inquiries within standard business windows.
Topics covered in this FAQ
- Account and registrationhow to open an account, password recovery, identity verification, and account security
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet)
- Game rules and featuresRTP for slots, free bets and free spins, live-dealer table limits, sportsbook markets, and esports betting
- Support and account managementhow to contact us, adjust account settings, and pause activity
If you forget your password, click the "Forgot password?" link on the login page. Enter your email address or username. We send a password-reset link to your registered email. Click the link and follow the instructions to create a new password. The reset link is valid for 24 hours. If you do not receive the email, check your spam folder or contact our support team. If you have trouble accessing your registered email, our support team can help verify your identity and assist with account recovery. We recommend using a strong, unique password and storing it securely.
You can adjust your account preferences by logging in and visiting your account settings. From there, you can update your email, phone number, language preference, and notification settings. If you wish to pause activity on your account temporarily, contact our support team via live chat. We can place a temporary hold on your account for a period you specify. During this time, you will not be able to log in or place bets. When the hold period expires, your account automatically returns to active status. If you need to pause your account around holidays like Idul Fitri or Idul Adha, let us know the dates and we will arrange it. For permanent account closure, contact support and we will guide you through the process.
Payments and transactions
Yes, we support bank transfers from online payment, e-wallet, mobile banking, and local payment. When you choose bank transfer as your deposit method, we provide you with a unique account number and bank details. Transfer the amount you wish to deposit from your bank account to our account. The transfer typically settles within one to two hours during business days. We also support digital wallets — online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet — which often settle faster than bank transfers. Choose the payment method that is most convenient for you. All deposits are processed securely and your balance updates automatically once the transfer is confirmed.
Withdrawal requests are reviewed during business hours. Once you submit a withdrawal request, our team reviews it to ensure your account is in good standing and the amount is available. This review typically takes a few hours. After approval, the funds are sent to your chosen payment method. Settlement time depends on the method: digital wallets (mobile banking, local payment, online payment, e-wallet) typically settle within one to two hours; bank transfers (mobile banking, local payment, online payment, e-wallet) typically settle within one to three business days. During holidays like Idul Adha or Imlek, processing may take longer. If your withdrawal has not arrived after the expected window, contact our support team and we will investigate.
Game rules and features
RTP stands for Return to Player. It is a percentage that describes, over a very large number of spins, how much of the money wagered on a slot game is returned to players as winnings. For example, a slot with means that over millions of spins, approximately non-specific info of all money wagered is paid back as wins, and non-specific info is retained as the house edge. RTP is a long-term statistical measure — it does not predict individual session outcomes. Different slot games have different RTPs. Games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways each have their own RTP. You can find the RTP for any game in its information panel before you play. Higher RTP does not guarantee more frequent wins — it is a measure of average payout over time.
Free bets and free spins are promotional offers that allow you to place bets or spin slot reels without using your own balance. Free bets are typically offered on sportsbook markets or live-dealer tables; free spins are offered on slot games. These offers may be available when you open a new account, during seasonal promotions, or as part of loyalty rewards. When you receive free bets or free spins, they appear in your account under a "Promotions" or "Bonuses" section. Each offer has terms — for example, you may need to use the free spins within a certain time window, or you may need to meet a wagering requirement before you can withdraw any winnings. Read the terms carefully before using any promotional offer. If you have questions about a specific promotion, contact our support team.
Live-dealer tables on manhwa have minimum and maximum bet limits. Minimum bets typically start at a low amount to accommodate casual players; maximum bets are set higher for experienced players. Specific limits vary by table and game type. Blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo each have their own table configurations. When you enter a live-dealer studio, you can see the minimum and maximum bet for each table before you sit down. Choose a table that matches your budget and betting style. Our studios operate 24 hours with multiple tables at different limits, so you can find a game that suits you. If you have questions about table limits or want to know which tables are available, contact our support team or check the live-dealer lobby on the platform.
Support and account management
Our support team is available 24 hours via live chat on the platform. Live chat is the fastest way to get help. If you prefer email, you can send a message through your account settings or contact us via the support form on our website. Email responses typically arrive within a few hours during business days. For urgent issues, use live chat. When you contact us, have your account username and a description of your issue ready. Our team handles account questions, payment issues, game rule clarifications, and technical problems. We respond in English and local languages. If you have a complaint or dispute, our support team can escalate your case to our resolution team.