manhwaPrivacy Policy

This page describes what we collect when you use manhwa and how we keep that data protected. We collect personal information necessary to operate our platform — email, phone number, identity documents for verification, payment method details, and betting history. We use this data to process your account, handle your deposits and withdrawals, resolve disputes, and comply with legal obligations in supported jurisdictions.

Our platform processes account data on servers located outside your jurisdiction in some cases. We work with third-party payment processors, identity verification services, and customer support systems. We do not sell your personal data to marketers or data brokers. We do share data only with service providers who need it to serve you — payment processors need your bank details, identity verification services need your KTP copy, and support staff need your account history to help resolve your issues.

We take data protection seriously. Our security practices follow industry standards. If you have questions about our privacy practices, our support team can explain our policy in detail.

What Data We Collect at manhwa

We collect different categories of data depending on how you use our platform. We require your email and phone number when you create an account. We collect identity information — your name, date of birth, national ID number — when you verify your account before withdrawal. We collect payment method details (bank account, digital wallet account, QRIS reference) when you deposit or withdraw. We collect your betting history, deposit history, and withdrawal history as part of normal platform operation.

We also collect usage data: which games you play, how long you play, which tables or markets you access, and which device you use. This helps us understand how our platform performs and where technical issues may occur. We do not use this data for marketing — we use it to improve our platform reliability and user experience.

Categories of data we collect

• Account data: email, phone number, password (encrypted), username
• Identity data: full name, date of birth, national ID number (KTP), address, photo ID copy
• Payment data: bank account number, digital wallet details (e-wallet, mobile banking, local payment, online payment, e-wallet), mobile banking reference
• Transactional data: deposit amounts, withdrawal amounts, betting history, game history, settlement records
• Usage data: pages visited, games played, session duration, device type, IP address, browser information

How We Use Your Data at manhwa

We use your data for specific, legitimate purposes. We use your email and phone to send you account notifications — password reset links, verification codes, and account alerts. We use your identity information to verify your account and prevent fraud. We use your payment details to process your deposits and withdrawals. We use your betting history to calculate your balance and settle bets.

We may use your data to investigate disputes. If you report a problem with a bet settlement or a payment failure, our support team reviews your account history, transaction logs, and game records to understand what happened and provide a resolution. We may also use aggregated, anonymised data to analyse platform usage patterns and identify technical issues.

Third-Party Processors and Data Sharing

We work with several third-party service providers who have access to parts of your data. Payment processors (banks, digital wallet providers, local payment operators) receive your payment method details and transaction amounts to process your deposits and withdrawals. We do not control these processors' data practices; each has their own privacy policy and security measures.

We work with identity verification services to check your KTP and address documents before you withdraw for the first time. These services scan your documents, verify their authenticity, and confirm your identity. We do not retain copies of your full identity documents longer than necessary for verification and compliance.

Our customer support team accesses your account history, transaction records, and betting history to assist you when you contact us. Our support system is hosted on secure servers and accessed only by authorised staff.

How Long We Keep Your Data

We keep your account data as long as your account is active. Once you close your account, we retain your transaction history, deposit records, and withdrawal records for a period required by law — typically several years — to handle potential disputes or regulatory inquiries. We do not keep identity documents (copies of your KTP, address proof) longer than necessary for verification — typically a few weeks after your identity has been verified.

We keep usage data and analytics data for a shorter period — typically a few months — unless we need to retain it for a specific investigation or dispute. After the retention period ends, we delete or anonymise the data so it cannot be linked back to you.

Your Rights Regarding Your Data at manhwa

You have rights regarding your data. You can request a copy of the personal data we hold about you — contact our support team and request a data export. We will provide your account data, transaction history, and identity information in a readable format. You can request that we correct inaccurate data — if your phone number or address is wrong, we can update it.

You can request that we delete your data, subject to legal obligations. We may retain certain data (transaction records, identity verification) as required by law even after you request deletion. You can close your account at any time by contacting our support team. Closing your account does not delete your historical data, but it stops us from collecting new data about your platform usage.

We at manhwa respect your privacy rights. We collect only necessary data, we protect it with industry-standard security, and we provide transparency about how we use it.

Cookies and Tracking

We use cookies on our website and app to improve your experience. Session cookies remember your login state so you do not have to log in repeatedly. Preference cookies remember your language and display settings. Analytics cookies help us understand how users navigate our site and where technical issues occur.

Most of our tracking is functional — it helps the platform work correctly. We do not use behavioural tracking to follow you across other websites or to build a profile for third-party marketing. You can control cookies through your browser settings; disabling cookies may affect platform functionality.

Security and Compliance

We protect your data with industry-standard security practices. We use encryption to protect data in transit — all communication between your device and our servers is encrypted. We use password encryption so even our staff cannot see your password. We maintain access controls so only authorised staff can view sensitive data like identity documents or payment details.

Our servers are located in secure data centres with physical security measures. We perform regular security audits and penetration testing to identify vulnerabilities. We have incident response procedures in case of a data breach — we will notify affected users and relevant authorities as required by law.

Our platform operates in supported jurisdictions where local law permits. Different jurisdictions have different data protection laws. Where applicable, we comply with local regulations regarding data collection, retention, and cross-border transfers. If our servers sit outside your jurisdiction, we ensure data transfers are protected by appropriate safeguards.

Contact Us and Policy Updates

If you have questions about our privacy practices, contact our support team via live chat or email. We provide responses within standard business windows — typically within a few hours during peak hours and within a day otherwise.

We may update this privacy policy to reflect changes in our practices or changes in law. We will notify you of material changes by email or by posting a notice on our website. Your continued use of the platform after changes means you accept the updated policy. If you disagree with changes, you have the right to close your account.

This privacy policy applies to all users of our platform across supported jurisdictions — whether you access manhwa from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere. Our commitment to data protection, transparency, and compliance applies uniformly. We take your privacy seriously and stand ready to answer your questions about how we handle your data.